Authentication – Help Center

Authentication Guide

It is possible that your identity verification is not confirmed due to reasons such as 'unreadable submitted documents,' 'mismatch between the identity document and the submitted selfie, ' 'improper submission of the selfie, ' 'presentation of an expired passport or with less than six months validity, ' 'failure to present identification documents,' 'mismatch between the name and surname on your identity documents and the name and surname you entered during registration,' or generally 'mismatch of your details with the submitted documents'. To initiate this process again, it is necessary to email clear and high-quality images of the following documents to the KYC department at [email protected]:
1-2- Clear image of one of the following identity documents:
New national ID card
ID card with a national code
Passport with 6 months validity
Driver's license
1-2- Clear selfie with the entire face holding one of the above documents.

If you have not succeeded in uploading your identity documents, please try the following steps:
2-1- Try using another device (mobile or computer).
2-2- Check both with and without a VPN and change your internet connection.
2-3- Use different browsers such as 'Chrome' or 'Brave.com.'

If you have submitted all the required documents completely and accurately, your identity verification process may take up to 48 hours.

After completing the process, you will receive a confirmation email for identity verification, and your account dashboard's level will be upgraded to level one. In this case, your identity has been verified.

The required documents for identity verification include:
7-1- A clear image of one of the following identity documents:
national ID card
Birth certificate with a national code
Passport with 6 months of validity
Driver's license
7-2- A clear selfie, showing your entire face, while holding one of the above documents.

The required documents for identity verification include: 8-1- A clear image of one of the following identity documents: national ID card Birth certificate with a national code Passport with 6 months of validity Driver's license

8-2- A clear selfie, showing your entire face, while holding one of the above documents.

Identity verification is the process of confirming an individual's identity. This process is carried out to build trust and prevent fraud.

You can complete your identity verification in your personal dashboard, under the 'Profile' section, and through the 'Verification' option.

When your identity verification is confirmed, your level in the dashboard is upgraded to one. In this case, you can make withdrawals from your account. Otherwise (in level zero), you are not authorized to do so.

You can contact the authentication department through the following communication channels
Email: [email protected]
Whatsapp:
https://wa.me/447488884442
https://wa.me/447488884489
Telegram:
http://t.me/Otet_Kyc

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Authentication Guide

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Authentication Guide

1. Why is my identity verification documentation not being confirmed?

2. I have uploaded photos multiple times during the identity verification process, but it has not been confirmed.

3. I've submitted an identity verification request, but it has not been processed.

4. How long does it take to verify identity?

5. I recently completed the registration and identity verification process, but I'm still waiting.

6. How can I confirm that my identity verification has been approved?

7. What documents are required for identity verification?

8. Is an ID card sufficient for identity verification?

9. Why do I need to complete identity verification?

10. How can I complete identity verification?

11. What is Level 1?

12. What is the way to contact KYC department?

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